Adobe RoboHelp Server 9

Adobe® RoboHelp® Server 9 software extends the managing and tracking capabilities of Adobe RoboHelp 9 software. Automatically build multiple sections of a project, and then publish as a unified online information system. Manage user rights and security, and take advantage of simplified deployment and content configuration. Track and analyze data navigation patterns and repeated search requests to optimize help content and enable powerful searches based on a wide range of variables.

Features

New and enhanced feedback reports
Work with new reports such as Page Views and Pages per Visit. Other reports have been enhanced, including Search Trends, Frequently Viewed Content, and the
Reports page.

Report customization
Easily customize reports for Frequently Viewed Topics, Frequently Searched Terms, Search Terms with No Results, and Browser and OS usage statistics reports. Just select the columns you want to add to the report, and then save them on the server, so they will be automatically included if the same report is regenerated.

Enhanced user interface for Reports
Take advantage of the new professional-looking user interface for Reports, developed with Adobe® Flash®, to display full-page graphs.

CSV data export
Enable users to export data to CSV format and then feed it into a special charting application or use it for statistical analysis.

Enhanced Web Administrator interface
Take advantage of the easy-to-use Web Administrator interface, with enhanced options, including User Edit/Delete,  and Sign Out.

Adobe® AIR® support
Enable user collaboration with the Adobe® AIR® help comment-sharing feature in Adobe RoboHelp® Server. Accept, reject, or delete user comments using the moderation dashboard, whether you are using RoboHelp Server or a shared network location.

End-user feedback
Enable users to interact with help content and each other using feedback and topics ratings. Users can comment on topics through AIR Help output and mark their favorites. Users can also view ratings and feedback from other users.

Enhanced language support
Automatically localize content and publish in multiple languages to the same server. Change display text in the user interface, including Contents, Index, and Search buttons.

Enhanced search features
Take advantage of enhanced search features, including search results ranking, keyword and synonym searches, multiple language and phrase searches, exclude or show topic context, wildcard searches, and baggage file searches. Search now also includes docx, pptx, and xlsx files.

Multiple website support
Host different help systems by creating multiple contexts in Apache Tomcat, and configuring different instances of RoboHelp Server (with a single installation) to run on each of these contexts (running on the same IP address and port number, but different context names). This feature is available for all supported operating systems.

Enhanced indexing support for Search
Search for topics and baggage files included in a project, and automatically generate an updated index during scheduled scans. The enhanced Adobe® RoboHelp® Server 9 search engine provides exceptional performance for Chinese, Japanese, and Korean languages.

Automatic project merging
Simultaneously work on multiple sections of a project, and then automatically merge them together at runtime. Build a project from different parts, and then publish it as a unified online information system. Choose the order you want projects to appear in the index or use the default order.

SQL Server, Microsoft® Windows Vista®, and IPv6 support
Take advantage of support for SQL Server 2005 Express Edition, Microsoft Windows Vista, and IPv6 addresses.

Simplified deployment and configuration
Easily configure RoboHelp Server 9 to authenticate administrators and users using Web Administrator and configuration files. Web administrators can open and delete projects; manage users, areas, and projects; view reports; schedule databases; and search.

User authentication
Segregate help content into protected and public areas, and assign rights to individual users or groups, including view only, publish, or report. Merge projects with similar content into one area, even if they are in multiple languages.

Tracking and reporting
Optimize your content with data tracking—locate areas where users make repeated requests for information, find out which searches are repeated and how users navigate content, and gather operating system and browser data. Based on the tracking and reporting data, you can customize your content to meet user requirements, find information gaps, and improve heading titles.

Synchronized publishing
Work on your own schedule—develop and publish content with automatic project merging. Multiple authors can work on different parts of a project simultaneously, and then publish to the same server to have users view it as a unified online information system.

Adobe® FlashHelp® Pro and WebHelp Pro support
Easily publish server-based Adobe® FlashHelp® and WebHelp Projects. Enable your audience to provide feedback (comments) via web using AIR Help.

Microsoft .NET Framework support
Develop online help systems for the Microsoft .NET Framework.

IIS and Apache support
Take advantage of support for IIS and Apache—host different help systems by creating multiple contexts and configuring different instances of Adobe® RoboHelp® Server. Available on Oracle Database 9i, 10g, and 11g; Microsoft SQL Server 2005 Express Edition; Microsoft SQL Server 2005 and 2008; and  Microsoft Access 2003, 2007 and 2010 (built-in).

Remote administration
Manage projects, user accounts, and groups through an intuitive web interface, and generate detailed reports of help usage activity.

REST web services
Search content and return results for context-sensitive help with Representational State Transfer (REST) services. Host different help systems by creating multiple contexts in Apache Tomcat and configuring different instances of Adobe® RoboHelp® Server (with single installation) to run on each of these contexts.

Enhanced Configuration Manager
Enhanced configuration manager UI to support LDAP configuration using UI. Now configuration manager can be used to configure search settings, database settings and admin settings. You can also delete existing contexts using Configuration Manager.

Database connectivity
Take advantage of support for the following databases: Oracle 9i, 10g, and 11g; Microsoft SQL Server 2005 Express Edition; and Microsoft SQL Server 2005 and 2008

Data Migration from RoboHelp Server 8
Migrate projects, users, usage reports and area information from RoboHelp Server 8 to RoboHelp Server 9 in a single click using Configuration Manager.

Integrate with LDAP using Configuration Manager
Integrate RoboHelp Server 9 with LDAP at your organization using Configuration Manager allowing all LDAP users to authenticate on RoboHelp Server 9 and also comment on the AIR Help output integrated with RoboHelp Server 9.

Improved search experience
Use project stop list and project synonym lists for server-side and client-side indexing. Easily find synonyms for search terms using the synonym highlight feature. Obtain dynamic contexts in search results for server-side indexing.

System requirements

Windows
Processor : Intel Pentium 4+ or compatible processor
RAM 256 MB (512 MB recommended)
Operating system Microsoft® Windows® 2003 with Service Pack 2, Windows 2008 with Service Pack 2, 2008 R2 (64 bit only), Windows XP with Service Pack 3, Windows 7 (32 and 64 bit installers)

Database
Microsoft Access 2003, 2007, and 2010 (built-in)
Oracle 9i, 10g, and 11g
SQL Server 2005 Express Edition
SQL Server 2005 and 2008(32 and 64 bit installers)
For a table of recommended OS/database combinations on which you can install RoboHelp Server 9, refer to this knowledgebase article

Browser Support
For Microsoft® Windows® operating systems, the supported browsers are Microsoft Internet Explorer 6, 7, 8, and Firefox 3.x.
For Macintosh® operating systems, the supported browsers are Firefox 3.x and Safari 3.x.
For Linux® or UNIX® operating systems, the supported browser is Firefox 3.x.
Hard disk space 300MB of available hard-disk space for installation; additional free space required during installation (cannot install on flash-based storage devices)
Monitor 1024x768 display (1280x800 recommended) with 16-bit video card
Other Prerequisites for installing RoboHelp Server 9
Java™ Development Kit (JDK) 6 or later
Apache Tomcat 6.0.14 or later